Guaranty Policy:
To guarantee a reservation a one night deposit is required by credit card.

Check In: 2:00 p.m.
Check Out: 1:00 p.m.

Credit Cards Accepted:
American Express, Visa and MasterCard.

Cancellation Policy:
Cancel one day prior day of arrival to avoid charges.

No Show Policy:
No shows are a one night charge.

Extra person Policy:
There is an extra charge for extra persons, they are allowed in the double and triple room.

Kids Policy:
Children are considered under 11 years old, 2 children stay free of charge sharing the room with two adults.

Pets Policy:
Sorry, no pets allowed.

Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

   

 

Hotel Esmeralda Poza Rica
 Boulevard Poza Rica No. 1010 C.P. 93270 Poza Rica de Hidalgo, Veracruz, México
Telephone: 01 (782) 822-6000 822-6150 Fax: 01 (782) 822-6242